If you try open a website (for example m.google.com) on your BlackBerry device you will see the following error:

HTTP Error 400: Bad Request

The server could not understand the page request, or they could not process any other reason. Load a different page.

If you press on details you see:

Connection refused

m.google.com:80

If this happen for more then one user go to your BlackBerry (BES) Server and check if the Proxy config if it is valid.

A possible problem might be: You configured the MDS to use a config.pac file. But if you try to open the config.pac via webbrowser your proxy server said:

Forbidden

You don't have permission to access /config.pac on this server.

In that case you need to check the proxy config and restore that file!

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Comments (3)

Good Read

I had a similar issue with one user. I will try this to see if it works. Great site!

Adam , April 16, 2010

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Hi,
Do you mean we need to restore the Pac file? How do we do it on BES server? Just clearing the cache?

Syrus , June 21, 2010

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@Syrus

the .pac file isn´t part of the BES server. Its part of your proxy server. Please check if this file exist on your proxy and if it doesn´t then you need to restory it. Clearing the cache on the BES server will not bring back the .pac file...

Bastian Wieczorek , June 21, 2010

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