Wednesday, 10 March 2010 00:00
Many Lotus Traveler issues which are effecting just one person, can usually be fixed by using a couple of commands on the Lotus Domino Server console. I will explain here some of them (click on "Read more").
Show Infos
The first step is to dump the config from the user via "tell traveler show <username>". It will gives you useful informations about the Traveler config from the user.
Example:
tell traveler show Joe Blocks/sales/ACME
Which will give you a similar output as blow:
Lotus Traveler has validated that it can access the database mail/jblocks.nsf.
Encrypting, decrypting and signing messages are enabled because the Notes ID is in the mail file or the ID vault.
Canonical name: CN=Joe Blocks/OU=sales/O=ACME
Mail Server (Home): CN=domino-01/OU=srv/O=ACME
Mail File (Home): mail/jblocks.nsf
Mail Server (Current): CN=domino-01/OU=srv/O=ACME
Mail File (Current): mail/jblocks.nsf
Mail File Replicas: [CN=domino-01/OU=srv/O=ACME, mail/jblocks.nsf], [CN=domino-02/OU=srv/O=ACME, mail/jblocks.nsf]
Notes ID: Mail File contains the Notes ID which was last updated by CN=domino-01/OU=srv/O=ACME on Friday, February 19, 2010 5:21:54 PM CET.
Auto Sync User State: Online
Last Prime Synchronization: Friday, March 12, 2010 1:34:37 PM CET
Devices:
Device ID: 811833D71C5C220737E65639D4548330204FC023
Device Description: X1i:PocketPC/6(5.2.19608):IBM Lotus Notes Traveler/8.5.1.1.201001012250
Security Policy Status: No policy
Security State: Clear
Last Synchronization: Friday, March 12, 2010 1:08:45 PM CET
Auto Sync Device State: Online
Auto Sync Connection State: Connected (Friday, March 12, 2010 1:31:15 PM CET)
Auto Sync Applications to Synchronize: mail, calendar, contact, journal, task, serviceability, security
Auto Sync Change Flags: clear
Reset the config
To reset a users config you need to use the "tell traveler reset <deviceID> <user>" command. You can use the * for all devices the user use or the Device ID seen in the info dump. Normally a user is using only one device so * should work for you.
To reset the config from Joe you can use:
tell traveler reset * Joe Blocks/sales/ACME
or
tell traveler reset 811833D71C5C220737E65639D4548330204FC023 Joe Blocks/sales/ACME
Result:
Command 'tell traveler reset 811833D71C5C220737E65639D4548330204FC023 Joe Blocks/sales/ACME' for device 811833D71C5C220737E65639D4548330204FC023 and user CN=Joe Blocks/OU=sales/O=ACME completed successfully.
After that the user should create a new connection to the Traveler server and should perform a new sync.
Delete a config
Sometimes a reset isn´t working in that case you can use the "tell traveler delete <deviceID> <user>" command. It is similar to the one above. You can use * or the Device ID.
